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1. What is What We Give?

What We Give is a Pennsylvania nonprofit cooperative corporation specializing in product fundraising. What We Give is governed by the organizations it supports and their members. It hosts an online product fundraising store that carries over 7 million books, CDs, DVDs, calendars, games, and assorted gifts.

2. What are the advantages of What We Give?

What We Give has the best platform to establish and maintain a regional fundraising business the largest and, according to parents, the best inventory in the industry. The program is supported by four distribution centers all using the most sophisticated technology.

3. How does What We Give help organizations to raise funds?

An organization wishing to raise funds, such as a school or church group, creates a personalized online store that gives its buyers/donors access to What We Give's 7 + million books, games, DCs and DVDs. Organizations choose their own profit (donation) rate ranging from two percent up to 35%, which is added to the price of each of those products. Once a buyer/donor purchases a product, the amount of money generated by the profit rate goes to the organization.

4. How can my organization set up a store?

Click on the Open a Store on the main menu to set up your account. The process takes 5-10 minutes. Once registered, you will immediately have your own "store" with a URL (your store's web address). Next you set the profit rate between two and 35 % (see No.3 above). If you have any questions or need assistance, contact What We Give at 1.800.566.1080.

5. How much of a donation actually goes to the fundraiser?

What We Give offers six donation solutions, which your organization chooses upon signing up. To find out which system your organization is using, please contact your fundraising administrator.

6. Is the 35% profit margin the highest allowed?

Yes, that is correct. 35% is the highest profit margin What We Give offers at this time.

7. How do you report the amount of donations made to each organization?

What We Give provides an online multi-level reporting function for each organization and fundraiser. Multilevel tracking allows for real time online reporting, which administrators can access from their accounts at any time. What We Give also provides year-end statements to donors and organizations. The identity of the contributor is left confidential, unless otherwise noted.

8. When will my organization receive donation checks?

Donation payment checks are mailed to organizations no later than the seventh of every month for the prior month's donations. Checks are mailed for donation amounts greater than $49.99.

9. Is my donation tax-deductible?

The tax status depends on the fundraiser to which you donate. In the United States, only 501(c)(3) nonprofit organizations classify donations as tax deductible. Your donation/purchase receipt will reflect whether or not your donation is tax-deductible. Only the donation part of a purchase may qualify as tax-deductible, not the entire purchase amount.

10. Will What We Give share information about me?

What We Give respects and protects individual's privacy and ensures confidentiality and security. No information about fundraising organizations, individual or group fundraisers, or customers will be shared for any purpose unless subpoenaed by an authorized government organization. What We Give is completely secure and maintains state-of-the-art security to protect identities and credentials. All credit card and PayPal transactions are completely confidential and secure.

11. Are the items expensive?

No, just the opposite, almost 90% of the products offered on What We Give's store are marked below standard retail price. In fact, more than 80% of the products are available for at least 35% less than the standard retail price.

12. What kind of products will I find on What We Give?

What We Give has a constantly updated, Amazon- like inventory of over 7 million books, CDs, DVDs, calendars, games, and assorted gifts.

13. How do I purchase a gift certificate?

We offer gift certificates in $5, $10, $20 and $50 denominations. You may use any combination of these denominations to purchase a single gift certificate in another amount. If you would like to purchase multiple gift certificates or have special orders please email JAnderson@WhatWeGive.com or call What We Give at 1.800.566.1080.

14. How do I redeem a gift certificate?

To redeem a gift certificate please use this link and enter the gift certificate code in the appropriate field once you are ready to check out. There are no credit card processing fees.

15. What are my payment options?

The secure What We Give online store accepts Visa, MasterCard, American Express, Discover, eCheck, PayPal, and What We Give gift certificates. For additional questions please email JAnderson@WhatWeGive.com or call What We Give at 1.800.566.1080. What We Give gift certificates are not currently be associated with a PayPal transaction.

16. Is it safe to use credit card?

What We Give maintains the latest encryption and secure processing technology to protect all financial information. No bank or credit card account information is ever captured or retained.

17. Is shipping included in the sale price or added at the end?

What We Give offers six donation solutions, which your organization chooses upon signing up. To find out which system your organization is using, please contact your fundraising administrator.

18. What are my shipping options?

What We Give offers a number of reputable shipping options to deliver products to our customers in the US and Canada. All products are shipped at cost.

19. How long does it take for my order to be shipped from What We Give?

All orders for products in stock are processed and shipped within 1 to 2 business days. If an order is placed before 10 AM Central Standard Time it will ship that same day. Delivery times vary depending on the shipping option you choose.
Domestic:
  • USPS Economy (3 to 9 Business Days)
  • USPS Priority (2 to 4 Business Days)
  • UPS Ground (Maximum 7 Business Days)
  • UPS 3-Day select (Maximum 3 Business Days)
  • UPS 2nd Day Air (2nd Business Day)
  • UPS Next Day Air Saver (Next Day before 3:00 PM)
  • UPS Next Day Air (Next Day before 10:30 AM)
International:
  • ROW Standard (Maximum 14 Business Days)

20. What happens if an order is out of stock?

If an item becomes out of stock during processing, you will receive an email notifying you of the delay. If you have other items in your order, they will be shipped as ordered. What We Give will make every attempt to obtain and ship out of stock items as quickly as possible and customers may cancel out of stock items at any time. We regret any inconvenience.

21. How do I make a billing inquiry?

What We Give encourages you to check your account or e-mail JAnderson@WhatWeGive.com or call us at 1.800.566.1080. Please note that What We Give transactions appear as What We Give, Inc. on banking, credit card, and PayPal statements.

22. What is your privacy policy?

All customer data, including emails, addresses, purchases, gift recipients and payment information is maintained, for customer use only, in a secure state-of-the-art database. What We Give's operating processes also assure complete confidentiality. What We Give will never use, share or sell customer information. You can read our full Privacy Policy at What We Give.com located at the bottom of the page.

23. What is your refund, return and cancellation policy?

You may return an item that arrived damaged or if you received an item in error. All returns must be made within two weeks of receipt. Please contact us immediately if an order was received damaged, defective or was incorrect. A full refund will be given if it was the error of What We Give. If error was that of the customer, a refund will be issued less shipping costs. A per unit restocking fee of $1.25 will be charged on all returns. You can read our full Privacy Policy at What We Give.com located at the bottom of the page. Orders are processed every two hours, 24 hours a day. Processing takes place on even hours, such as eight o'clock, ten o'clock and so on. If an order is caught within the two hour processing window, a full refund will be given. What We Give, however, operates during normal business hours of 9:00 A.M. to 5:00 P.M. Eastern Standard Time. Therefore, cancellations must be made and received between 9:00 A.M to 5:00 P.M. Eastern Standard Time. Once an item has been processed, the order cannot be canceled. If desired, once the item is received, it can be returned for a full refund minus shipping cost. It is recommended that customers maintain electronic or written documentation of refund, return or cancellation requests. You can read our full Refund, Return and Cancellation Policy at Buyer Topia.com located at the bottom of the page.

24. How does What We Give make its money?

What We Give makes its money from advertising. In addition, organizations make 34% from the advertising as well.

25. How do I contact What We Give?

What We Give welcomes any questions, concerns, or suggestions from our customers. Please feel free to contact us at any time, and we will be in touch with you shortly. You may email us at JAnderson@WhatWeGive.com or call 1.800.566.1080. We rely on you to help us improve our customer experiences. We welcome any and all feedback. Rate and review our performance at OnProviders.com (passcode: TYK265).